Luong & Leclerc wanted to provide its clients with virtual pharmaceutical counter services. The mobile application had to enable patients to sign up for the service, order medication by sending a photo of their prescription, and see a pharmacist by videoconference. Having unsuccessfully searched for an off-the-shelf solution, Luong & Leclerc turned to Spiria to obtain a custom-made solution that would meet its needs exactly.
Luong & Leclerc is a large pharmacy specialized in fertility treatments.
Spiria carried out a detailed needs analysis and built the mobile and Web application structure. This work involved drawing up a list of the various features and prioritizing them, which enabled us to minimize technical and budgetary uncertainty. The mobile application saves clients a trip to the pharmacy, since the application supports home delivery. The entire process of entering and saving personal information and prescription information has been specifically designed to be streamlined, user-friendly and accessible. The Web application allows pharmacists to manage mobile application users’ files and the video conferencing wait list right on the pharmacy computers.
The ability to see a health professional by videoconference is a major attraction for clients. The mobile application, natively developed for iOS at first, was such a hit that Luong & Leclerc asked us to develop a native Android version. Luong & Leclerc’s ability to provide such practical and unique health-care services sets it apart from the competition while enhancing customer satisfaction and signalling its commitment to service excellence.
We approached Spiria with a good idea of what we needed and the team was able to turn our idea into a complete product. Not only did they understand what we wanted to accomplish, but they were able to improve the concept. The whole team was incredibly professional.
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