Audience engagement comes naturally when a product is easy and seamless to use. To ensure success products should be tested before development, at the prototyping stage. This practice prevents significant costs incurred by user journey fixes, interaction design modifications, and interface changes to a product that is in development or already developed.
Usability testing is at the heart of user-centric interaction design, guaranteeing that the final product will satisfy its target audience. It tells you whether your product is intuitive, user-friendly and functional, and can even provide new perspectives that profoundly impact the very essence of your product. This upstream functional validation accelerates Time to Market by averting waste on unnecessary features, correcting any flaws in essential features before implementation (thus eliminating the need to redevelop later), and focusing development time on features proven critical to the application’s success.
The test phase consists of observing how real users use the system under controlled conditions. When test users encounter problems on the path towards their objective, or have questions, the prototype is adjusted to address the issue, and then re-tested. Various tools can be used to build the prototype (software or paper) and to collect information on its use (surveys, interviews, video captures, eye-tracking, etc.). These tools can be complemented by qualitative tests to gain a better understanding of the motivations, feelings, and perceptions of users beyond their actions.
A usability testing phase is a smart investment for anyone who wants to reduce risk, finish a development project on time and on budget, and come away with a final product that fully meets you and your users’ expectations. Spiria’s dedicated experts can help you develop and implement the best testing strategy to achieve your business goals.
Call us: 1 800 972-0979 or e-mail us: newproject@spiria.com
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In spring of 2020, the global onset of COVID-19 caused huge disruption in the operations of most companies, who will continue feeling the fall-out long after the end of the pandemic. In under a month, nearly all companies whose activities took place in an office environment (service providers for the most part) switched en masse to remote work, to protect their employees and customers as well as to meet government requirements. This could forever change the workplace as we know it.
So… you’ve figured out your customer journey - or maybe not?! What comes next?
