Transformation of Fire Pump Controller Maintenance

In the large-scale building fire protection sector, maintaining fire pump controllers represents a major operational challenge. It falls entirely on specialized fire protection companies, which sometimes manage multiple buildings, each housing a varying number of systems and equipment.

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These companies face a fairly complex day-to-day reality. Beyond managing entire fleets of controllers spread across multiple sites, they have no consolidated visibility into their operations. Every service request is handled on a case-by-case basis, parts ordering remains reactive, and opportunities for preventive maintenance consistently slip through the cracks. Building owners, for their part, struggle to ensure their systems remain compliant with current standards.

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In a field as critical as fire protection — where a single failure can have serious consequences — this lack of visibility represents a significant operational and safety risk. The industry needed a solution that would better support companies in managing their critical equipment.

FireProCare

Before a single line of code was written, Spiria conducted a thorough discovery phase with the FireProCare team. The goal: design the right technological solution, identify the real business needs, anticipate risks, and determine which features would have the greatest impact in a first release.

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This preparatory work was essential, especially given the complex reality of FireProCare's users. A technician inspecting a pump room has different needs than a manager overseeing a fleet of 40 controllers across 15 different buildings. And neither works the same way as a parts buyer placing orders, or a building owner simply wanting to confirm their system is compliant. Add to that, the fact that in some areas, up to 80% of pump rooms are offline, meaning the application must remain useful even without an internet connection.

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It was with this reality in mind that Spiria developed the solution: a cross-platform mobile application (iOS and Android), built for the field, tailored to each user profile, and capable of operating in offline mode.

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Designed for efficiency and precision, it improves equipment reliability and traceability, and includes several notable features:

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Controller Map

Companies managing multiple sites struggled to keep track of their equipment fleet. The centralized map brings together all client controllers on a single geographic interface, allowing them to plan interventions more efficiently and reduce on-site travel.

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Visualizer

Controllers continuously generate status data and alerts. Presented in a graphical format, this information allows technicians to quickly detect anomalies and prioritize interventions. Easier access to field data supports a proactive approach to maintenance.

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Service History

Controllers have a long service life. Without a centralized record, clients would lose track of past interventions and lacked the context needed to make informed decisions. FireProCare's service history consolidates all maintenance work and part replacements for each piece of equipment, ensuring complete traceability.

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Although the platform continues to expand its capabilities, the team was able to deliver a robust and high-performing version 1. Within the first few months following launch, FireProCare onboarded more than 350 companies and twice as many users.

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For fire protection companies, the application concretely transforms how they manage their equipment fleets. Regardless of the number of buildings or controllers to oversee, everything is centralized: access to logs, service history, parts ordering, and update management. All from a single place.

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For the industry as a whole, the benefit is equally tangible. FireProCare makes it possible to anticipate maintenance needs, recommend part replacements before failures occur, and offer clients a dynamic catalogue of compatible parts. What was once reactive has become proactive and centralized.

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FireProCare has established itself as an essential platform in the relationship between equipment manufacturers and their clients - a relationship that matters greatly when the solutions in question are critical to the safety of people and buildings.