User journey mapping should serve as a rallying point for all business stakeholders, from marketing, to sales and operations. It helps your business emphasize and understand your customers’ needs and ultimately improves your data collection strategy, by monitoring specific behaviours and identifying valuable trends. This in-depth insight lets you focus your strategy on specific touchpoints, so you can provide your customers with an engaging experience that results in additional revenue for your business.
Through customer research and analysis, Spiria’s Customer Experience (CX) team creates a customer journey map detailing emotional and physical motivators, triggers, goals and struggles for your customers as they currently engage with your brand. Armed with this knowledge, you can insert value-added interactions and eliminate pain points to deliver a frictionless experience for customers. It’s important to understand how your customers move, from the moment they identify a need, through to a destination of loyalty; doing so helps you measure and assess the user experience across every touchpoint, and create satisfaction benchmarks. A well-defined customer journey mapping strategy will help you plan your digital transformation, become a customer-centric organization, improve your day-to-day operations, and ultimately generate growth by providing your custo mers with what really matters to them.
When creators think up a new product, they often include a thousand and one features to make it engaging and totally unique. Unfortunately, the resulting beast is often huge and unwieldy.
Today’s high core-count processors require parallel algorithms for programs to run fast. To achieve this, asynchronization and future values are not a reliable solution.
One of the challenges of writing multithreaded code is that it is often necessary to share data that was not designed to be used by multiple threads at the same time. In this blog post, I want to show two approaches to protect such data: duplication and wrap.
