User journey mapping should serve as a rallying point for all business stakeholders, from marketing to sales and operations. It helps your business emphasize and understand customer needs and ultimately improves your data collection strategy by monitoring specific behaviours and identifying valuable trends. This in-depth insight lets you focus your strategy on specific touchpoints, so you can provide your customers with an engaging experience that results in additional revenue for your business.
Understand the big picture.
Through customer research and analysis, Spiria’s Customer Experience (CX) team creates a customer journey map detailing emotional and physical motivators, triggers, goals and struggles for your customers as they currently engage with your brand. Armed with this knowledge, you can insert value-added interactions and eliminate pain points to deliver a frictionless experience for customers. It’s important to understand how your customers move, from the moment they identify a need, to a destination of loyalty; doing so helps you measure and assess the user experience across every touchpoint and create satisfaction benchmarks. A well-defined customer journey mapping strategy will help you plan your digital transformation, become a customer-centric organization, improve your day-to-day operations and ultimately generate growth by providing your customers with what really matters to them.
When it comes to adapting Web sites to go mobile for smart phones or tablets, there are two radically different technical solutions. Neither one is inherently superior to the other; they both have advantages and disadvantages. The nature of your Web project should guide your choice. The buzz over the last years has been all about responsive design, leaving dynamic serving far behind; but this solution is a significant asset in some situations.
Technical debt isn’t unique to applications: it can also apply to a business in general. We speak with Carlo Rossi, Spiria’s digital solutions expert in the Montreal office, who brings his many years of experience and a keen analytical mind to all types of digitization projects to ensure their success.
Sprint Planning: the Most Important Agile Ceremony
In the last two decades, Agile development has become the software industry’s most commonly used development process, and Scrum its most popular framework. During my career working for various companies, I noticed that managers used Agile development as an applied technique or method.
