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Customer Engagement Planning

Make your customer journey a memorable experience.

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Build lasting connections
that generate growth.

Spiria provides a data-driven customer engagement planning strategy that can improve key moments of all touchpoints on the customer journey. Customers will be delighted by the opportunity to interact with your brand in innovative ways.

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Optimize every moment
of the journey.

Improve customer loyalty, enhance user experience, and better understand what your customers want and how they make decisions. Through research and data, Spiria’s customer engagement planning experts define and execute a strategy that combines marketing tactics, CRM data, user personas, spending habit insight, and customer loyalty strategy. This plan allows your organization to monitor interactions, add engagement points, and convert users into customers at key moments of their buying journey.  

Understanding customer needs is critical to creating relevant and personalized one-to-one interactions. These meaningful experiences increase engagement between your customer and your brand, but also help you build brand awareness, improve customer retention, and grow customer spending to ultimately increase the value of your business. 

With Spiria’s CX team by your side, tap into strategy and insight to create amazing experiences that captivate your customers every time. 

Let’s Talk About your Project

Call us: 1 800 972-0979 or e-mail us: newproject@spiria.com

Recent Articles

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FAX makes a big comeback

Since the announcement of the Montreal office’s move to the awesome Fabrik8 building, the question on everyone’s lips is How will we mesh telework and in-office work? Let’s see if we can unpack the new telecommuting policy.

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Spiria Montreal is moving into the new Fabrik8 building!

In June, Spiria Montreal will move to a new office space. No worries though. We’re staying in the bustling Mile-Ex neighborhood where artificial intelligence, video game studios and other major IT players mingle so well. In fact, we’re not going far at all: we’re just crossing Jean-Talon Street to the brand-new Fabrik8 building.

Article 3 - image
Understanding Open Source Licensing

Does “open source” mean “freely available”? Nope. That is important to understand. Code that is freely available without a clearly stated license is implicitly fully protected by copyright in most jurisdictions. Given that they know nothing about the present or future intentions of its author, users could eventually risk being sued.

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