Lay the right foundation
to build a long-lasting relationship.
To scale your business, you have to generate growth through customer acquisition. A successful strategy will adapt to your customer’s state of mind as they move from the initial stage of need, through to engagement and loyalty. It is essential to choose the right message, media, and method, to build a lasting connection and generate great return.

Collect, connect and convert.
By analyzing your user journey map and customer data (personas, socio-demographics, purchasing behaviour, media preferences) Spiria’s CX experts identify key drivers that move your customers’ decision process from one stage to the next. This in-depth knowledge of users’ relationship with your brand is critical to creating a marketing plan that evolves with the customer. Over time, focusing your efforts on meaningful touchpoints in the customer journey translates to increased customer lifetime value (LTV), improved engagement and reduced churn. From CRM campaigns to conversion tactics, Spiria’s CX experts lay out the customer acquisition strategy you need to interact with customers in the right place, at the right time, every time.
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The Discovery process is an intense collaboration tailored to find relevant and innovative answers to the digital challenges faced by enterprises.

The term “manager” means different things in different fields. In music, for example, the role of a band manager is to ensure ideal conditions for the artists to create and perform, while making sure things don’t fall apart. This involves suggesting behavior and action rather than enforcing it. In sports, on the other hand, the manager usually has the authority to demand that everyone fall in line tactically and culturally, all the while putting the players in the spotlight to do what they do best.