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Arhoma, a Montreal bakery with some one hundred employees, needed a tool to make order-taking more efficient and to help it optimize its production of breads and pastries. As it couldn’t find an off-the-shelf solution to fit its industrial logic, the company turned to a bespoke Web application solution.
- Web application
Increase in telephone order-taking capacity
Decrease in time required to train up new employees.
- Process analysis
- ASP.NET MVC development
The Web application developed by Spiria supports order-taking, production and delivery management as well as billing, all from a single data-entry operation. This user-friendly, quick and efficient solution simplifies processes, avoids errors and increases productivity, allowing the bakery to concentrate on what it does best: making exquisite products that its clients love.
Arhoma must handle large volumes of daily orders from restaurants, hotels, boutiques, caterers, etc. The bakery wished to replace traditional paper-based processes with an application that would speed up order-taking while decreasing the potential for errors. Further, the system had to support the optimization of production volumes and track every order, from entry to billing through delivery.
- Analysis of information cycle and internal processes.
- Work on usability and user experience for enhanced operational efficiency.
- System development.
- User tests and performance measures.
The software fulfills Arhoma’s specific needs thanks to a close collaboration with Spiria. User-friendly and intuitive, the Web-based system allowed the bakery to digitize its order processing, for greater speed, reliability and quality. Arhoma maximizes the performance of its production unit to supply Montreal’s best tables and indulge a growing foodie following.
“Rather than automating our production, we opted for a tool that would help us manage order taking, communication between different departments, and that would allow us to minimize the errors that were affecting customer satisfaction. Spiria helps us save time and money, reduce team stress, and significantly improve productivity. We can devote ourselves entirely to the techniques of artisanal production and the quality of our products. It is a pleasure to work with Spiria. We are already looking forward to starting a new project.”