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Account Manager

Montreal

One of Canada’s Fastest-Growing Companies (8 years in a row), Spiria, is looking for an enthusiastic Account Manager with exemplary ability and the unique opportunity to develop new customer accounts and generate new opportunities. We are looking for someone who has a good understanding of strategies for selling professional services as well as a good knowledge of the tech industry.

We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.

Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.

Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.

ABOUT THE ROLE...

  • Reporting to the Senior Director - National Sales
  • In this role you will lead all aspects of demand creation, sales and co-selling, forecasting, of key customers;
  • Promote dynamic growth in existing accounts;
  • Serve as the lead point of contact for all customer account management matters;
  • Build and maintain strong, long-lasting client relationships;
  • Negotiate contracts and close agreements to maximize profits;
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
  • Prepare reports on account status;
  • Collaborate with sales team to identify and grow opportunities within territory;
  • Assist with challenging client requests or issue escalations as needed;
  • Achieve and exceed specific sales objectives.

ABOUT YOU...

  • 5 to 8 years of experience in passionate sales development of customized business solutions and professional IT SERVICES;
  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role;
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-leve;
  • Solid experience with CRM software (e.g. Salesforce, Dynamics or HubSpot) and MS Office (particularly MS Excel);
  • Experience delivering client-focused solutions to customer needs;
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
  • Excellent listening, negotiation, and presentation abilities;
  • Strong verbal and written communication skills;
  • Bilingual: fluent English & French is a MUST;
  • BA/BS degree in Business Administration, Sales or relevant field.

WHAT WE'RE OFFERING:

In addition to a base annual salary, we are offering a commission plan geared towards meeting sales targets (OTE), benefits are competitive, and our work environment is fun, respectful and cares for the well-being of employees. Our business objectives are ambitious, we are growing, and we are looking for someone who wants to contribute to our success!

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